FAQS
Orders & Shipping
Where is my order? Have an order confirmation number? Email orders@sedonia.co.
How long will it take for my order to arrive? Most orders are expected to arrive within 7 – 10 business days or less.
Do you offer free shipping? Yes – enjoy free shipping on all orders with a subtotal of $35 or more.
Do you ship internationally? No, at this time Sedonia does not ship internationally.
Can I change or cancel my order? While orders can’t be changed, orders can be canceled prior to shipment. If you have not yet received a shipping confirmation, please reply to your order confirmation email to request to cancel your order.
Returns & Exchanges
What is your return policy? Please see our Shipping and Returns Policy.
How do I return an item? Please see our Shipping and Returns Policy.
How long does it take to process a refund? Please see our Shipping and Returns Policy.
Do I have to pay for return shipping? As part of our mission to provide an exceptional customer service experience, Sedonia does not charge for return shipping.
Payment & Security
What payment methods do you accept? We accept most major credit cards, Google Pay, and Apple Pay.
Do you offer financing or installment payments (like Klarna or Afterpay)? No, Sedonia does not accept installment payments.
Why was my payment declined? If your payment is declined, please contact your bank to confirm the transaction was not blocked.
General
How can I contact customer support? For customer support please contact support@sedonia.co.
Do you offer gift cards? At this time, we do not offer gift cards. Check back often for updates!